The Largest Premier Gathering of Digital Process Automation Industry Leaders & Senior-Executives sharing key solutions.
Welcome and introduction to the Opening Day at Digital Process Automation Live.
COVID-19 forced mass adoption of Digital Transformation technologies, mainly to keep businesses running when the workforce, customers and partners at once became virtual and relied on whatever automation was readily available. Now, a year into this new paradigm of work, we’ve learned that merely automating a process is not digital transformation; rather, processes must be re-imagined as experience management – especially those processes around employee and customer service.
This session highlights:
Be sure to join this insightful session, and walk away with answers you need.
See you back in 15 minutes energized and ready to go. The login details are the same for all sessions.
For a long time, there has been a disconnect between operational excellence initiatives and customer experience. Organizations find their plans to transform customer journeys never make it from ideation to execution, or that supposed solutions create even more problems.
The good news? There's a way to achieve both efficiency and customer excellence while on your transformation journey. Hear case studies of companies who are leading the charge.
See you back in 15 minutes energized and ready to go. The login details are the same for all sessions.
See you back in 15 minutes energized and ready to go. The login details are the same for all sessions.
The benefits of Digital Process Automation (DPA) is no longer in question. The priority now is to deliver on the quick execution of DPA initiatives. However, there are challenges to DPA delivery and they are not technology based. The human capital component, specifically the knowledge, social and emotional side, is the obstacle to overcome in order for DPA to succeed.
During this presentation you will gain insights on the following areas:
A recap of the days sessions and a preview of day 2.
Welcome and introduction to Day 2 at Digital Process Automation Live.
Modern IT architecture needs to create connected business solutions out of individual components that are decoupled and independent by design. It needs to include people as well as legacy systems but still automate processes to a high degree. And all architecture choices will influence the business agility and innovation capabilities of the whole organization.
In this talk, I will discuss process automation as a centerpiece to solve these challenges and enable successful digitalization. I will dive into different ways to automate processes and share some real-life stories which will give you some guidance for your own process automation endeavor. I will present a developer-friendly way to automate processes and look into the journey to introduce this in your own organization.
See you back in 15 minutes energized and ready to go. The login details are the same for all sessions.
To deliver excellent customer experience, businesses need to keep automation at the centre of their transformation programme.
Join us as we share successful examples of front-to-back digitalisation programs and, discuss in a fireside with Rob Scott, Head of Market Services at Commerzbank AG, his thoughts on what makes the program successful.
As a part of this session, you will hear about
See you back in 15 minutes energized and ready to go. The login details are the same for all sessions.
The Covid-19 pandemic has reminded us that the emerging technologies of the Fourth Industrial Revolution are not the only source of disruption in business and life. The suddenness with which the pandemic struck has magnified for us to see the effects of disruption and the effectiveness of our responses as leaders, businesses, governments, and individuals.
The pandemic has also exposed both strengths and weakness of business continuity plans, changemanagement and business transformation efforts and the leadership behind them. As we emerge from the pandemic what have we learned that will enable us to harness the power of disruption – whether we create the disruption or not. How do you successfully implement business transformation efforts when everything is not only changing fast but shifting?
Business transformation must be about more than just targeted efforts. The enterprise itself must be included. Organizations must be not only agile the must be anticipatory. In this presentation we will discuss:
See you back in 15 minutes energized and ready to go. The login details are the same for all sessions.
With the increased functionality of digital forms, unprecedented connectivity and the changes brought on by the Covid-19 pandemic, there are increased opportunities for organizations to easily make the most of these advancements. This approach can result in increased business efficiencies and streamlined business processes, leading to reduced time and effort, along with providing opportunities to standardize business procedures.
They key outcomes of this presentation will be the following:
A recap of the days sessions and a preview of day 3.
Welcome and introduction to Day 3 at Digital Process Automation Live.
See you back in 15 minutes energized and ready to go. The login details are the same for all sessions.
Introduction:
Digital augmentation of human-delivered care is propelling us to the forefront of scalable, personalized service: A population health management (PHM) technology that achieves all components of the Quadruple Aim, ensures the best outcomes at the lowest cost with patients and providers feeling empowered. Through UPMC Health Plan's intelligent PHM clinical platform and workflow engine, payers and providers seamlessly integrate with caregivers to deliver a customized end-to-end care experience.
Key Outcomes:
See you back in 15 minutes energized and ready to go. The login details are the same for all sessions.
We all learn that objectives should be SMART (Specific, Measurable, Achievable, Relevant and Time-bound), and yet we often find ourselves held accountable for metrics that are questionable in terms of their relevance or actual value, to be polite. And yet, no metric, as long as it is valid (measures what you think it measures) and reliable (can be reliably measured without bias or at least with bias accounted for) is inherently wrong…unless it is.
When reading “our new system to help increase self-service shows a 25% reduction in tickets logged as compared to the legacy system”, the statement raises more questions than it answers, especially if the system is running in parallel and allows users to choose freely which system to use. Is the system “causing” the drop, or differences in the users groups? These questions can be answered, robustly, and executives can be provided insights that are both accurate and actionable. Anything can be measured, if you really think about how to define exactly what you are trying to achieve.
This talk will provide insights into the following areas of organizational life:
See you back in 15 minutes energized and ready to go. The login details are the same for all sessions.
In a world disrupted by exponential technologies, how do you build systems and mechanisms where extraordinary performance becomes ordinary? How great enduring organizations consistently deliver exponential leaders, growth, and value creation?
We will explore how the best cross-industry organizations leverage "the right" culture, methods, technologies, and people as the ultimate engine for value creation and sustainable competitive advantage.
A recap of the days sessions and a preview of next event in series.
